FAQ
FAQ: Finden Sie Antworten auf häufige Fragen zu unseren Duftkerzen, Raumdüften und Körperpflegeprodukten. Einfach erklärt und schnell verständlich.
ORDER & PRODUCTS
How can I place an order?
Add the products to your shopping cart and complete the order process. No account required.
Can I change or cancel my order?
Yes, provided the order hasn't been shipped yet. Contact: hello@radianceconnection.com
Are your products original?
Yes, we sell exclusively original brand products.
Are the products cruelty-free?
Details can be found on the product pages.
SHIPMENT
Where do you deliver to?
Within Switzerland only.
How much are the shipping costs?
CHF 6.90. Free shipping on orders over CHF 50.
How long does shipping take?
1–3 working days.
Which shipping provider do you use?
Swiss Post.
PAYMENT
Which payment methods do you accept?
Credit cards, TWINT, PayPal, Stripe (excluding Shopify Payments).
Is the payment secure?
Yes. Payments are securely processed through third-party providers.
RETURNS
How long do I have to return a product?
14 days.
Which products can be returned?
Only unopened, unused and undamaged products.
Who pays for return shipping?
The customer.
What happens if my product arrives damaged?
Please contact us within 48 hours with a photo.
SUPPORT
How can I contact you?
Email: hello@radianceconnection.com