FAQ

Frequently Asked Questions

Are all products original?
Yes. All products at Radiance Selection are 100% original and come directly from the respective brands or their authorized suppliers. For selected brands, we are the official representative in Switzerland and in some cases also in other European markets.

Do you ship internationally?
Currently, we only ship within Switzerland.

Where are the products shipped from?
All orders are shipped from Switzerland. No additional customs or import fees apply.

How long does shipping take?
Delivery usually takes 1 to 3 business days from the shipping date. As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with a tracking number.

What are the shipping costs?
Shipping costs are CHF 6.90 per order. Shipping is free for orders over CHF 50.

What payment methods are accepted?
We accept the following payment methods: Credit cards (Visa, Mastercard, American Express), TWINT, and PayPal. All payments are processed securely and encrypted.

Can I change or cancel my order?
As long as your order has not yet been shipped, we will try to accommodate changes or cancellations. Please contact us as soon as possible at hello@radianceselection.com. Unfortunately, changes are no longer possible after shipping.

Can I return products?
Yes, returns are possible within 30 days of receiving the order. For hygiene reasons, beauty and personal care products can only be returned if they are unopened, unused, and undamaged. Opened or used products are excluded from return.

Who bears the return shipping costs?
The cost of returning the goods is borne by the customer. Please send the goods to: Radiance Connection AG, Schönenstrasse 16, 8803 Rüschlikon, Switzerland.

When will I receive my refund?
After receipt and inspection of the return, the refund will be processed within 14 days using the original payment method. Any shipping costs already incurred will not be refunded.

Are the products suitable for sensitive skin?
Many of our products are suitable for sensitive skin. However, please always refer to the respective product description and ingredient list. For known allergies, we recommend performing a patch test before use.

Are the products vegan or natural?
This varies depending on the brand and product. Detailed information can be found directly on the respective product page.

How can I contact you?
If you have any questions about products or orders, you can reach us at any time: by email at hello@radianceselection.com or via the contact form on our website. We usually respond within 24 hours.